Privacy Policy

Privacy & Cookie Notice

1. Introduction

At FullEnergy, we value your privacy and are committed to keeping your personal information safe. This notice explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (GDPR).

2. What Information We Collect

We may collect the following types of information:

Your name and contact details (such as email or phone number) when you contact us or request a service

Property details when carrying out surveys or assessments

Technical information, like your IP address or browser type, when you visit our website (through cookies)

3. How We Use Your Information

We use your information to:

Provide our services (e.g., EPCs, surveys, retrofit assessments)

Respond to your enquiries and send updates about your bookings

Improve our website and customer experience

Meet our legal and regulatory obligations

We never sell or share your personal data with third parties for marketing purposes.

4. How We Store and Protect Your Data

Your information is stored securely on protected systems. We keep your data only as long as necessary to provide our services and meet legal requirements.

5. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you

Ask us to correct or delete your information

Withdraw consent (if applicable)

Make a complaint to the Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise these rights, contact us at info@full-energy.co.uk.

6. Cookies

Our website uses small files called cookies to improve your browsing experience.
Cookies help us:

Remember your preferences

Understand how visitors use our site

You can disable cookies at any time through your browser settings.

7. Updates

We may update this Privacy & Cookie Notice from time to time to reflect changes in our services or the law. The latest version will always be available on our website.

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